It can be difficult to quote an exact timeframe for arrival on our service date based on the high volume of clients we service, typically 3 to 5 stops per day of varying times for each service call. We also have to deal with Northern Va traffic, which can be unpredictable as well. The good news is that in almost all cases nobody needs to be home in order for us to begin since we use ladders to access second story decks and require no access inside your home. If you would like to be home prior to our arrival please let us know and we can arrange to be there first stop of the day, which would typically be between 9-10am. We can also call when we are on our way over to check in.
Booking Outdoor Cleaning Appointments
Payment is due upon completion of the cleaning. We do supply all materials necessary for your cleaning or staining project, therefore we require payment in full upon successful completion of each step of the project via cash, check, or credit card. Myself and my technicians are all husbands & fathers of young children and appreciate it :)
Prior to a cleaning appointment we need your outside water turned on, your windows, doors & outdoor electrical outlets tightly shut.
Nobody necessarily needs to be home, we need no access inside the home and use ladders to access 2nd story decks.
All furniture, planter boxes, decorative items, toys, potted plants, etc. need to be moved away from the areas we are cleaning to ensure nothing is damaged and we can thoroughly and efficiently complete your cleaning. (if there are larger items that cannot be moved or you need help, please let us know)
Booking Deck Staining Appointments
Payment for the completed washing is required prior to staining. Once payment for the first step is received along with a confirmation of stain color/type we will determine the schedule for the staining based on the weather.
Deck washing & staining is a two part process. Once the deck or fence is washed it needs time to dry from the thorough cleaning process, this time can vary by temperature and humidity.
Nobody necessarily needs to be home for the sanding or staining service, however we do need access to a power outlet near the deck
Weather is a HUGE factor when scheduling staining projects. One day of heavy rain can affect our entire schedule as the deck then needs to dry again and we need to re arrange our schedule to accommodate our clients. High winds can also make covering surroundings in plastic nearly impossible to prevent dripping and overspray.
If you have a deadline for completion of your project such as a graduation party or BBQ please schedule as far in advance as possible and let us know ASAP so we can try our best to make this happen. As mentioned above, weather plays a big role in scheduling these outdoor services.
We do not schedule staining dates until after the washing is complete. Since the forecast changes so frequently we have found it best to stay in communication with you after the washing and monitor the weather so we can plan our route along with dry days.
You are welcome to use your deck during the timeframe between the washing and staining, we will thoroughly blow off and sweep the deck prior to staining on our second visit.
A stain color choice must be made. We will need your desired color of choice selected so we can then order that product, purchase it & pick it up. We are happy to make recommendations as well, for example some folks may have inherited an older deck with a prior stain that we can help match or cover with a solid stain.
During our peak deck staining season (April through July) we do a high volume of work. We are also one of the few power washing companies that actually stains decks. Our attention to detail has repeat customers as well as new customers reaching out to us. We ask that you please be patient with us as our peak season is also during the rainy spring months. As noted above, if you have a deadline for completion let us know and we will try our very best to accommodate.
My goal in laying all of these points out is to successfully manage your expectations as well as ensuring the best possible end result with as minimal inconvenience to the most important person, which is YOU! As a homeowner, husband, and father myself I know the day to day list of things to do in life and around the house is seemingly never ending. Myself and our small, yet dedicated team truly do love our work and being able to clean up our community one neighbor at a time. Please reach out to us if you have any questions at all.
Sincerely,
Brian Callan